Chromebook Troubleshooting
If you don't see your issue listed below, try Google's help page: https://support.google.com/chromebook/, or contact the WPS IT Support Team at support@wethersfield.me
1. Helpful Keyboard commands
2. Chromebook won't turn on - no screen, power light visible
Press and hold the the Refresh key, & Power key for 5 sec.
The Refresh key looks like a semi-circular arrow, located above the 4 key.
Depending on the model of Chromebook the power button might be the button on the top, right keyboard or on the right side of the Chromebook by the volume buttons.
This should power the Chromebook down completely.
Press the Power button again to turn the Chromebook back on.
Some Chromebooks might take a long time to turn on if their battery is severely discharged so leaving them plugged in and open helps.
3. Testing the Webcam, microphone, or speakers
Go to http://meet.google.com/
In the upper right area there is a cog icon - select that to open settings.
A window with audio settings will display. You can test your microphone and speakers here.
Select the Video tab to see what your camera will display.
4. Damaged OS or other message on a white background
Turn off the Chromebook by holding down the Power button until the screen fades to white and the monitor turns off.
Depending on the model of Chromebook the power button might be the right-most, top-most button on the keyboard or on the right side of the Chromebook by the volume buttons.
Hold the Esc key & the Refresh key, then press the Power key.
The Esc key is in the top left of the keyboard.
The Refresh key looks like a semi-circular arrow, located above the 4 key.
A yellow exclamation point (!) or "Please insert a recovery USB stick" is displayed.
Press Ctrl+D then press Enter.
Press Space, then press Enter.
The Chromebook deletes its local data, returning to its initial state. This can take some time.
You will need to connect to your Wifi network.
You will be returned to the login screen.
5. A yellow exclamation point (!) or "Please insert a recovery USB stick" is displayed.
Press Ctrl+D then press Enter.
Press Space, then press Enter.
The Chromebook deletes its local data, returning to its initial state. This can take some time.
You will need to connect to your Wifi network.
You will be returned to the login screen.
6. (Trouble) Getting on wifi
Turn off the Chromebook by holding down the Power button until the screen fades to white and the monitor turns off.
Depending on the model of Chromebook the power button might be the right-most, top-most button on the keyboard or on the right side of the Chromebook by the volume buttons.
Turn the Chromebook back on using the Power button.
Once the device has booted, on the login screen you should be able to connect to your home wireless network.
At the bottom-right of the screen click on the clock area and then click on the Wifi icon.
You should see and be able to connect to any available Wifi networks that you know the password for or any that don't require a password.
Please let us know if the issue is persistent.
7. Printing from a Chromebook
8. Chromebook not acting right, needs to be reset
Hold the Esc key & the Refresh key, then press the Power key.
The Esc key is in the top left of the keyboard.
The Refresh key looks like a semi-circular arrow, located above the 4 key.
Depending on the model of Chromebook the power button might be the button on the top, right keyboard or on the right side of the Chromebook by the volume buttons.
A yellow exclamation point (!) or "Please insert a recovery USB stick" is displayed.
Press Ctrl+D then press Enter.
Press Space, then press Enter.
The Chromebook deletes its local data, returning to its initial state. This can take some time.
You will need to connect to your Wifi network.
You will be returned to the login screen.
9. Google account settings need to be reset
Open Google Chrome.
To the far-right, click on the three vertical dots.
Select Settings.
Scroll all the way down and select Advanced.
Scroll all the way down again and select "Restore settings to their original defaults".
Read the message there and hit the "Reset Settings" button.
10. Websites not opening or behaving properly
Open Google Chrome.
To the far-right, click on the three vertical dots.
Select More Tools, and then "Clear Browsing data..."
Using the drop-down menu, select a time range. Choose a time when the website behaved correctly.
Hit the "Clear Data" button.
You cannot clear Browsing History data.
10c. Websites not opening or behaving properly (Cox internet)
We have reports of issues with YouTube/Meet/Gmail/etc. and Cox's parental control features.
Try changing or turning off these features first and then test YouTube/Meet/Gmail/etc.
If you don't know how, visit Cox's support page: Residential Support or contacts them via phone: 1-844-729-5224